Yes. There will be a regular team that is assigned to clean your house. We are humans so some changes might happen in the future, but before we assign new team to your home we will make sure that they are fully trained, know your home well (normally will be trained by other team member). And of course you will be advised of any changes.
It is totally up to you. Most of our customers feel comfortable supplying us with keys (which we security tag). While others prefer to let us in and go to do something else outside.
As you understand that we are employed to perform cleaning services. The more time we will have to do other things (picking up clothes, etc) it would either force us to increase our fee or we will have less time for cleaning your property.
Our normal workdays are Monday through Friday from 7:30 am to 5:30 pm.
We treat your home just like our own- with complete care and respect. However, should any damage or breakage occur while we are cleaning, Cleaning Star will make every effort to repair or if necessary, replace the item. We do have current public liability insurance for $10 million.
No. Cleaning Star brings all the normal cleaning supplies chemicals and equipment. We try to choose the best possible solution to clean your premises.
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we would appreciate a 48-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
It is not necessary. It is not required nor expected but always appreciated!
We all like all animals. Cats are not a problem. We take care to make sure they stay inside. Dogs can have different personalities when you are not at home. It is a good idea to minimise any risk to our staff by confining them into an area not to be cleaned, such as a basement, garage, or kennel. We clean a number of properties with cats, dogs and birds so we have experience.
Absolutely. If you are not 100% completely happy with any aspect of our cleaning service we will do it again, free of charge.
We have been cleaning businesses since 1997 and started our own company in 2005.
Absolutely. Send an email to us and we'll be glad to send you our reference list right away.
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